Your Atria Point of Sale (POS) System is one of the most critical operational tools in your business — every transaction, every inventory update, every customer interaction depends on it. When an issue occurs, even a minor one, it can quickly lead to lost sales, frustrated customers and significant operational disruption.
With Wedderburn POS Maintenance & Service, help is only a phone call away. Our support plans give you access to expert technicians, fast troubleshooting, genuine spare parts and comprehensive system care designed to keep your POS running smoothly around the clock.
Why a POS Support Contract Matters
A modern POS system isn’t just a cash register — it’s a connected, mission‑critical piece of technology that includes software, databases, networked hardware, peripherals and security layers.
Without structured support in place, risks include:
- Costly downtime during peak trading times
- Data corruption or database loss if backups are not monitored or configured correctly (a competitor’s analysis shows many businesses discover their backups haven’t run for months)
- Failing hardware going unnoticed until it causes crashes (POS support monitors CPU temp, disk errors, etc.)
- Software bugs or outdated versions impacting performance
- Unexpected call‑out or emergency repair fees
A Wedderburn POS support plan minimises these risks, protects your investment and ensures you always have access to help when you need it.
Our POS Service Capabilities
Wedderburn provides nationwide coverage across Australia with qualified POS technicians who offer:
- Technical advice to resolve issues quickly
- Installation services for new systems
- Atria POS maintenance and system health checks
- POS system repairs including peripherals, terminals, printers, scanners, EFTPOS connectivity and more
- Remote support for troubleshooting, configuration changes and system optimisation
- Quality consumables compatible with your specific equipment
- Genuine spare parts for fast, reliable repairs
For maintenance or repair of your Atria POS system — or to discuss a service plan — simply contact your local Wedderburn branch.
POS Support Plans Tailored to Your Business
Every business operates differently, so we tailor our service plans to your operating hours, trading volume and equipment configuration.
Help Desk Plan – 24/7 Support When You Need It Most
Our Help Desk Plan provides:
- 24/7/363 access to our dedicated POS Helpdesk via phone and email
- Unlimited technical support
- Remote assistance via secure web interface where applicable
- Free upgrades and patches for your current version of Atria POS software
- Fast resolution of common issues such as login failures, price updates, printer issues, EFTPOS errors and configuration concerns
This plan is ideal for businesses that need dependable, always‑available support to keep trading without interruption.
Tailor‑Made Service Plans
Build a Support Package That Matches Your Operational Needs
From preventative maintenance to full coverage including onsite breakdown service, we’ll tailor a service plan to suit your business priorities.
Options include:
- Scheduled preventative maintenance
- Onsite repairs with priority response
- Hardware health checks (inspired by competitor offerings such as CPU/temperature monitoring and disk error detection)
- Database backup monitoring to prevent data loss (many competitors offer remote automated backup systems)
- System optimisation & performance audits
- Software upgrade management to keep Atria POS current
- Peripheral maintenance (scanners, printers, cash drawers, customer displays)
If you’d like a site assessment, a quote, or customised plan options, contact your local Wedderburn branch.
Genuine POS Parts & Consumables
We stock a wide range of genuine spare parts for Atria POS and related hardware. This ensures:
- Faster repairs (no waiting for third‑party suppliers)
- Maximum reliability — parts match original specifications
- Longer equipment life
- Continued accuracy and performance for years to come
Our long‑term commitment means we maintain stock for most Wedderburn POS equipment still in service.
Strength, Support & Reliability — The Wedderburn Advantage
At Wedderburn, the quality of our support is as important as the quality of our equipment. With every POS plan, you’re backed by:
- A nationwide service network
- Local technicians who understand your industry
- Fast response times, clear communication and transparent costs
- Proactive system care that protects uptime and revenue
- A partner truly invested in your long‑term success
